Terms and Conditions and Cancellation Policies

In order to book any tour on this website, you must read and accept the following terms and conditions. The use of our services and booking of our tours implies that you have read and accepted the terms and conditions in this document. All tours offered on our website could be arranged, charged for, or presented by a third-party website and, in such cases, they would be subject to that site’s own terms and conditions. In some cases, to book a tour, users will need to register, providing reliable personal data, and the use of a username and password may be needed.

Users can change their passwords to access the platform at any time; in that case, proper registration is needed to book any of our tours. Note that our website does not assume responsibility in the event you give this password to third parties.

All bookings and transactions carried out through this website are subject to confirmation and verification processes; this includes tour availability, validation of payment methods, and validation of invoices (if needed). All this is done to meet the conditions required by the selected payment method. In some cases, verification via email may also be required.

The prices of the tours in this virtual store are only valid for bookings made on this website.

License

Through our website, we offer a license so that users can access the tours we offer in accordance with the terms and conditions described in this document.

Property

You cannot declare intellectual or exclusive property to any of our tours, modified or unmodified. All tours are the property of the content providers. Our tours are provided with no warranty of any kind, unless specified. In no circumstances will this company be liable for any type of damage including, but not limited to: direct, indirect, special, incidental, or consequential damages or other losses resulting from the use or inability to use our tours.

Refund, Cancellation, and Guarantee Policies

If you need to cancel due to sickness or an emergency, our tours are private experiences, which is why our cancellation policy requires cancellations to be made at least 48 hours prior to the beginning of the tour for a full refund. We understand that unexpected situations can arise, so we have a 24-hour WhatsApp number you can contact for any assistance or questions regarding rescheduling the tour, locating our office, if you cannot find it, or if you are running a few minutes late.

We will be happy to extend a gift certificate to be use on a different time, with no expiration date.

Anti-fraud Check

Customer bookings can be postponed for anti-fraud verification. Bookings can also be suspended for longer periods for in-depth investigation; this is done to avoid fraudulent transactions.

We reserve the right to change or modify these terms at any time without prior notice.

Privacy

Our website guarantees all the personal information you submit is secure. The data provided by the user will not be given to third parties, unless is required by law with a court order; this is also valid for other legal matters.

Subscription to advertising email and newsletters is voluntary, and it is optional when creating your account.

We reserve the right to change or modify these terms at any time without prior notice.